Discuss watch support for your concierge clients

Where do concierge requests break down?

Concierge teams manage access, travel, events, and complex logistics. A high-value transaction needs a different process. A Hermès bag has authenticity and condition risks. An aircraft has title, maintenance, and operating questions. Art has provenance and condition evidence. A reliable answer requires category specialists and a documented approval path.

Working under the concierge's brand does not create expertise or make a service available. Confirm the work, providers and acceptance before promising a member that a transaction will be handled.

What to agree for a white-label structure

• You stay in front. Member communication routes through your team unless you approve direct contact.
• Non-circumvention is contractual. We do not add the member to marketing or approach them for unrelated work.
• Service levels are defined. Agree in writing how requests start, how updates are sent and who handles problems.
• Confirm specialist responsibilities. Name who will check authenticity and condition, perform technical reviews, hold funds in escrow and arrange transport. Confirm who is available for the proposed work.
• The pricing route is clear. Any referral, white-label, or client fee is documented before work begins.

Which requests need a scope review?

Collector-watch buying, selling and valuation enquiries can use the published watch services. Hermès bags, art, aircraft, yachts and other non-watch requests need a separate acceptance and scope decision. A proposed white-label arrangement must not be presented to a member as confirmed sourcing, authentication or sale capacity.

• Bag enquiries: agree the required physical authentication and condition review, then confirm who can undertake them
• Collector-watch sourcing against an accepted brief, without a stock or allocation guarantee
• Art enquiries: identify provenance and condition questions before appointing the appropriate specialists
• Aircraft and yacht enquiries: confirm capacity, role and specialist technical scope before any commitment
• Watch sale enquiries under the published terms; other categories require confirmed acceptance

What communication should the member receive?

The proposed agreement should name the contact, who receives updates, their format and the required approvals. Confirm the asset category and work before making a commitment to the member. State what is available, which evidence is missing, timing risks and alternatives. A communication plan does not guarantee that the request can be fulfilled.

What information starts a white-label request?

Start with the asset, buying or selling goal, budget, target date and delivery location. List any features the member will not compromise on. For a sale, describe who owns the asset and which records are available. Confirm permission for the introduction and name the person who approves each step.

Do not send passports, bank records or complete asset files in an open email. First agree a non-disclosure agreement (NDA), how to share records securely and who may receive them. Missing evidence does not always stop a request, but it must be identified before market outreach or payment.

Where does the white-label desk's role end?

Passion Asset Advisory handles only the brokerage or valuation work accepted for the concierge's watch enquiry. Non-watch work or white-label coordination needs a separately accepted written scope. We do not replace the member's lawyer, tax adviser, insurer, lender, aircraft operator, surveyor or technical inspector. Coordination with them must be named in the scope. The member and concierge approve commitments. Specialists remain responsible for their reports.

Before work starts, the agreement names who represents the client and who may contact the member. It states how the concierge brand may be used and how conflicts are handled. Referral, white-label or client fees are disclosed to the relevant parties and confirmed in writing. No single fee model applies to every asset type.

What should a concierge company send first?

Describe your members, markets, usual requests and preferred way to communicate. An example without client names can help explain the need. Passion Asset Advisory will ask about the work, service expectations, privacy and fees. No member name or client list is needed for the first discussion.